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Master Class - Customer Service

October 7, 2025 1:30 PM - 5:30 PM (CDT)

Description

The Art & Science of Excellent Customer Service

This Master Class will be led by Ruth Ann Hattori and Jim Mikula. Ruth Ann and Jim consulted leading hospitality companies to improve customer service: Exclusive Resorts, Pelican Hill Resort, Mandarin Oriental Hotels, Boyne Resorts, and Four Seasons Residence Clubs. Jim also had an International Hotel career with Four Season Hotels & Resorts.

Together they will share how to design customer service experiences that opens the art of excellent customer experiences. The workshop will be a hands on interactive experience with attendees designing new customer services or refining existing services.


For questions about sponsoring this event, please contact Candice at candice@fbgtxchamber.org.

Time

1:30PM - 4:30PM Program 4:30PM - 5:30PM - Networking Reception

Pricing

$40/person

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Contact Information

Fredericksburg Chamber of Commerce
Name: Aleks Lally
Email: aleks@fbgtxchamber.org
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