Description

This class has shaped the Hospitality Culture at The Pearl in San Antonio and we are bringing it to Fredericksburg to maximize our guests’ experiences from our already warm and friendly hospitality workers in and around Fredericksburg. Coming from CIA San Antonio is Gary Rice and Hannah Marks to lead you through the Foundations of Hospitality Workshop.

Class Topics:
o Vision, Mission, Promises, Elements & Disciplines
o Origin/Introduction to Hospitality
o Become an Ambassador
o Storytelling
o FBG/Hill Country History
o Hospitality/Customer Service/Service Promises
o Hospitality One-on-One Role Play
o Hospitality Building Blocks
o Operational Structure Performance
o Five P’s of Hospitality
o Personal Principles
o Conflict Resolution