SKYE Texas Hill Country Resort & Vineyard is seeking an experienced Front Desk Associate with prior hotel or resort front desk experience who is reliable, punctual, and passionate about guest service. Our mission is to provide guests with the opportunity to experience nature in remarkable comfort, and our Front Desk team is essential to delivering that experience.

This role requires previous hotel, resort, or comparable hospitality front desk experience, as you will be responsible for managing guest interactions, reservations, and on-site services in a fast-paced resort environment. Your friendly, outgoing, and professional demeanor will play a key role in creating memorable guest experiences from check-in through check-out.

Our company culture centers on working hard, enjoying the experience, and delivering exceptional hospitality. We are committed to hiring team members who embody a true hospitality attitude and understand the standards and expectations of hotel and resort operations.

Responsibilities:

• Professionally welcome and assist guests with check-in and check-out for Cabins, Nature Pods, and short-stay RV sites.
• Communicate clearly and professionally with guests, coworkers, vendors, and management in person, by phone, and via email.
• Create, modify, and manage reservations via phone and email using resort property management software.
• Deliver concierge-level service by providing accurate information about resort amenities, local attractions, and activities.
• Accurately process payments, credit card transactions, and related financial duties.
• Maintain a clean, organized, and welcoming front desk, lobby, and guest service areas.
• Communicate daily with management regarding guest needs, operational updates, and maintenance and/or housekeeping requests.
• Assist with stocking, organizing, and keeping the Shop clean and presentable.
• Support Bistro take-out operations by taking guest food orders, ensuring accuracy, maintaining kitchen cleanliness, and following food safety standards.
• Serve wine in compliance with TABC regulations, ensuring responsible and professional service at all times.
• Maintain current Texas Food Manager Certification and TABC Certification.
• Follow all company policies, safety standards, and emergency procedures.
• Manage multiple phone lines efficiently while maintaining excellent guest service standards.

What we need from you:

• Required Experience: Minimum of one year of hotel, resort, or comparable hospitality front desk experience (required; candidates without this experience will not be considered).
• Education: High school diploma or equivalent required.
• Licensing: Valid driver’s license.
• Certifications: Current TABC and Texas Food Manager Certification preferred (or willingness to obtain same).
• Technical Skills: Comfortable using computers, reservation systems, and property management software.
• Communication Skills: Strong verbal and written communication skills; ability to interact professionally with guests in person, by phone, and electronically.
• Math Skills: Ability to accurately handle payments and basic financial transactions.
• Physical Requirements: Ability to stand for extended periods and occasionally lift up to 35 lbs.
• Scheduling Requirements: Full-time requires a 40-hour work week, including weekends and holidays.