Position Summary

The In-Office IT Manager is responsible for overseeing and maintaining the organization’s internal technology infrastructure. This role ensures that all hardware, software, networks, and systems operate efficiently to support daily business operations. The IT Manager provides technical support to staff, manages cybersecurity practices, coordinates with vendors, and implements technology solutions that improve productivity and reliability.

Key Responsibilities

IT Infrastructure Management

· Maintain and manage company servers, networks, computers, and office technology systems

· Monitor system performance and troubleshoot technical issues

· Ensure all hardware and software are updated and functioning properly

· Manage backups, system security, and disaster recovery processes

Technical Support

· Provide daily technical support to employees for computers, printers, phones, and software

· Troubleshoot hardware, network, and connectivity issues

· Install, configure, and maintain employee workstations and devices

Cybersecurity & Data Protection

· Implement and maintain cybersecurity protocols

· Monitor systems for security vulnerabilities and threats

· Ensure company data is protected through backups, encryption, and secure access practices

Vendor & Systems Management

· Manage relationships with external IT vendors and service providers

· Evaluate and recommend new hardware, software, and technology solutions

· Oversee software licensing and subscriptions

Network Administration

· Manage office network infrastructure including Wi-Fi, VPN, and remote access

· Monitor network security and performance

· Maintain user accounts, permissions, and access controls

Technology Planning

· Assist leadership in planning and implementing technology upgrades

· Develop IT policies, procedures, and best practices

· Help improve operational efficiency through technology solutions

Qualifications

· Bachelor’s degree in Information Technology, Computer Science, or related field preferred

· 3–5+ years of IT management or systems administration experience

· Strong knowledge of network administration, cybersecurity, and IT infrastructure

· Experience supporting Windows/Microsoft environments and office networks

· Ability to troubleshoot and resolve technical issues quickly

Skills

· Strong problem-solving and analytical skills

· Excellent communication and customer service skills

· Ability to manage multiple priorities and projects

· Knowledge of data backup, security, and compliance practices

Work Environment

· Primarily in-office role supporting internal staff and systems

· May require occasional after-hours work for system maintenance or emergency troubleshooting