Position Summary

Formando Vineyards is seeking a hospitality-driven Operations Manager to oversee daily winery operations, guest experience, staffing, and service execution. This role is responsible for ensuring smooth day-to-day operations across the tasting room, events, food service, and guest hospitality while helping build a strong team culture and operational systems from the ground up.

The ideal candidate is highly organized, solutions-oriented, calm under pressure, and passionate about creating memorable guest experiences in a luxury yet approachable winery environment.

Compensation

Salary: $65,000–$75,000

Reports To

Owners

Key Responsibilities

• Oversee all daily tasting room operations, food operations and guest service standards.
• Ensure exceptional guest experiences and handle guest concerns professionally and efficiently.
• Create and maintain a culture of hospitality, teamwork, accountability, and service excellence.
• Recruit, hire, train, coach, and manage front-of-house staff.
• Develop staff schedules, oversee labor management, and maintain operational consistency.
• Foster team morale, engagement, and professional development.
• Develop, implement, and maintain operational systems, standard operating procedures (SOPs), and workflows.
• Coordinate inventory management for wine, merchandise, food service items, and operational supplies.
• Monitor sales trends, guest feedback, and operational performance to improve profitability and efficiency.
• Assist ownership with budgeting, forecasting, and operational planning.
• Plan and execute winery events, wine club pickups, private events, and special guest experiences.
• Ensure cleanliness, organization, presentation, and hospitality standards are maintained throughout the property.
• Maintain compliance with all applicable TABC regulations, food safety requirements, and company policies.
• Maintain a safe, professional, and welcoming work environment for guests and staff.
• Oversee facility operations, including maintenance scheduling, repairs, vendor management, and preventative maintenance programs.
• Conduct routine facility inspections and maintain maintenance checklists to ensure operational readiness.
• Collaborate with ownership and leadership to support winery growth, operational improvements, and long-term business objectives.

Qualifications

• 3+ years of hospitality, winery, restaurant, or tasting room management experience preferred.
• Strong leadership and team management skills.
• Experience with POS systems and reservation platforms.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced hospitality environment.
• Wine knowledge preferred but not required.
• Ability to work weekends, holidays, and events.

Preferred Traits

• Hospitality-first mindset
• Strong problem-solving skills
• Calm under pressure
• Self-starter mentality
• Attention to detail
• Positive leadership style
• Passion for wine, food, and guest experiences

Compensation & Benefits

• 5% annual bonus opportunity 
• Monthly revenue-based bonus program beginning in Year 2 
• $500-$1,000 annual education budget
• Wine allocation
• Employee meals
• 2 complimentary experiences per month for family/friends
• Accrued - 120 hours of Paid Time Off annually
• Opportunity for career advancement within a growing winery brand
• Direct involvement in building a destination winery from the ground up

About Formando Winery

Formando Winery is a Texas Hill Country winery focused on creating elevated yet approachable wine and hospitality experiences. Rooted in thoughtful design, warm hospitality, and community connection, Formando blends winery culture with restaurant-style service to create memorable guest experiences for locals and visitors alike. Tasting room is located 10 miles north on hwy 16.