Description

The Art & Science of Excellent Customer Service

This Master Class will be led by Ruth Ann Hattori and Jim Mikula. Ruth Ann and Jim consulted leading hospitality companies to improve customer service: Exclusive Resorts, Pelican Hill Resort, Mandarin Oriental Hotels, Boyne Resorts, and Four Seasons Residence Clubs. Jim also had an International Hotel career with Four Season Hotels & Resorts.

Together they will share how to design customer service experiences that opens the art of excellent customer experiences. The workshop will be a hands on interactive experience with attendees designing new customer services or refining existing services.

For questions about sponsoring this event, please contact Candice at candice@fbgtxchamber.org.